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Privacy Policy
The “Privacy Policy” depicts how Fluffyvapes.co.uk collects, uses, or discloses your “Personal Information” when you “Visit” our website, or “Make A Purchase”.
Our Official Contact Information
If you have any questions, want to know more about “Our Privacy Policy”, you would like to make a complaint, do not feel hesitant, and contact us by an “Email”.
Please find our “Official Email Address” below:
We Collect Your Personal Information!
Let us tell you that when you visit our website, scroll down our products, or make a purchase, we “Collect” some certain information about you, the device you are using, and your interaction with our website. Actually, we need all of this necessary information to make your online purchasing process smooth, and easy.
Besides “Collecting the Necessary Information”, we “May” also collect some additional information. But it is only done if you “Contact Us” for “Our Customer Support”.
In our “Privacy Policy”, we “Refer” any information that is solely “About You” as the “Personal Information”.
Please have a look over the list of “Personal Information” that we “May” collect & use.
Information About Device:
We use the information about your device in which you are viewing our website, and online store.
What is the Purpose of the Collection?
We use the device information to load the website for you accurately. Besides doing this, we also perform analytics on the website to make it best optimised.
What Sources are Used for Collecting Device’s Information?
We automatically collect your device’s information when you access our website. We use website’s cookies, login files, web beacons, tags, and pixels.
What Personal Information is Collected?
The version of your web browser, IP address, your region’s time zone, cookie information, what pages or products you view, search items, and how you interact with our website. These are all your “Device’s Information” that we collect, and use.
What Type of Order Information Do We Need & Collect?
Below we are going to mention what order information we need, and how we collect them.
What is the Purpose of Order Information’s Collection?
We collect your order’s information to provide you with the products or services.
This is done to:
- Fulfil our contract.
- To proceed your payment information smoothly.
- Making necessary arrangements for shipping.
- Providing you with invoices and, or order confirmations.
- To have a conversation with you in case of any ambiguity.
- The full fledged screening of our orders to avoid any potential risk or fraud.
- And, providing you with the latest products or updated information related to our services or products.
What is the Personal Information for Order Confirmation Collected?
The personal information for “Order Confirmation” includes:
- Your Name
- Billing address
- Email address
- Phone number
- Shipping address
- Payment information (including credit card numbers)
What is the Customer Support Information Do We Need & Collect?
Following we are going to mention what type of customer support information we need, what is the purpose of this information, and what is the source of this collection.
What is the Purpose of Customer Support’s Information Collection?
We collect this information to help you with any inquiries or issues that you may face regarding our products or services. We collect this information from you.
What Type of Personal Information Customer Support Information is Collected?
The personal information for “Customer Support Information” includes:
- Your Name
- Billing address
- Email address
- Phone number
- Shipping address
Individuals Below the Age of 18:
Fluffy Vapes is not meant for people under the age of 18. We do not consciously, or intentionally collect any sort of “Personal Information” from children.
Being a parent or guardian, if you notice that your child has given us some “Personal Information”, we request you to please contact us at the email address that we have mentioned above.
We Share Your Personal Information
As we have just stated why we need, and how we collect your “Personal Information” in the above section, that is why we share this information with “Our Services Providers”. This is done to ensure, and fulfil our contracts with you, as we have described above.
For instance:
We use Shopify Inc to power our online Ecommerce store. If you have any ambiguity, or misconception regarding why & how Shopify uses your Personal Information, please read more from here:
https://www.shopify.com/legal/privacy.
As we have said that we share your Personal Information to let them comply with the standard set of rules, applicable laws and regulations. This is done in response to search warrants or other lawful requests for information we receive, or to otherwise protect our rights.
We Offers Personalised Advertising:
As we have mentioned above, we use your “Personal Information” with our “Services Providers” to make legal proceedings. But it is also done to offer you “Customised & Personalised” advertisements. We deliver the best marketing communications that we believe you might be interested in.
For instance:
As we run an Online Ecommerce Store, or a Website, we use Google Analytics. It is a tool by Google that assists us to understand how our customers, viewers, or purchasers use our website.
That is why we imply different tactics to improve the overall user experience. If you want to know more about Google Analytics, and how it uses your “Personal Information” to “Personalise” your journey, give the below link a read.
https://www.google.com/intl/en/policies/privacy/
However, you can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
How We Use Your Personal Information To Give A More Customised User Experience?
As we have stated that we now, and then use your “Personal Information” to provide our services, tools, and products to you, so let’s have a look at what we offer then.
We offer:
- Products that are on sale
- Processing payments
- Shipping details
- Confirmation of your order
- Keeping you up to date on new products, services, or any offers
What is the Lawful Bases?
If you are a resident of the European Economic Area (“EEA”), then according to the General Data Protection Regulation (“GDPR”), we process your ‘Personal Information” under the following lawful bases:
Your Consent:
- The contract performance between you and the website.
- Compliance with our set of standards, and legal obligations.
- Protecting your vital, and moral interests.
- Performing a task carried out in the public interest.
- And for our legitimate interests, which do not override your fundamental rights and freedoms.
The Retention of “Personal Information” You Must Know:
When you make any purchase, or place any order through our website, we “Retain” your “Personal Information” for our records unless you ask us to erase this information.
If you want to know more about “Your Right of Erasure”, please carefully read the section of “Your Rights” below.
Automated Decision-Making:
If you are a resident of the EEA (European Economic Area), you have the right to object to a process based solely on automated decision-making (which includes profiling). And you do this when this automated decision making has a legal effect on you or majorly affects you.
Besides this, our processor Shopify utilises this limited automated decision-making in order to avoid any fraud, or scam that does not have a legal authority or can majorly affect you.
What Services are Included as an Element of Automated Decision-making?
Following are the services that are included as elements of automated decision making:
- Temporary blacklist of IP addresses linked with repetitive failed transactions.
- This blacklist continues for a small number of hours.
- Temporary blacklist of credit cards linked with blacklisted IP addresses.
- This blacklist continues for a small number of days.
Your Rights
The below section will highlight the “Your Rights” section related to the use of your “Personal Information” for our business purposes.
GDPR (General Data Protection Regulation)
If you live in any of the areas of EEA (European Economic Area), then you have the right of accessing the “Personal Information” we hold about you.
We use it to:
- Port it to a new service
- Ask that your “Personal Information” be corrected, updated, or erased.
Moreover, if you want to exercise these rights, feel free to contact us through the contact information we have provided above.
Let us tell you that your “Personal Information” will be initially processed in Ireland. After the initial course, we will transfer it outside of Europe for storage and further processing. For instance, to Canada and the United States of America.
Give this link a read to know more information on how data is being transferred and comply with the GDPR:
https://help.shopify.com/en/manual/your-account/privacy/GDPR
What Are Cookies?
A small amount of information that is downloaded to your PC, or mobile device when you visit our website is known as cookie.
At Fluffy Vapes, we utilise a diverse variety of cookies.
For instance:
- Functional
- Performance
- Advertising
- Social media
- Content cookies
Let us tell you that cookies make your browsing experience better. And they do it by allowing the website to remember your “Actions & Preferences. For instance, login and region selection.
Which means you don't have to re-enter this information every time you visit our website, return from someone else’s page or make any purchase.
Aside from elevating user experience, they also provide information on how people use the website. They let us know whether this person is visiting our store for the first time, or if they are a frequent visitor.
At Fluffy Vapes, we use the following cookies to optimise user experience, and user journey on our website.
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
|
checkout_session_lookup |
Used in connection with checkout. |
3w |
|
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
|
identity-state |
Used in connection with customer authentication. |
24h |
|
identity-state-<<token>> |
Used in connection with customer authentication. |
24h |
|
identity_customer_account_number |
Used in connection with customer authentication. |
12w |
Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
|
customer_auth_provider |
Shopify analytics. |
session |
|
customer_auth_session_created_at |
Shopify analytics. |
session |
The Time Duration of the “Cookie”:
The time a cookie remains on your computer, PC, laptop or mobile device depends on whether it is a “continuing” or “session” cookie. Continuing cookies last when they expire or are deleted. While, session cookies last when you stop browsing the website.
Let us tell you that most of the cookies that we use are ‘Continuing Cookies”, and they expire between 30 minutes and two years from the date when they got downloaded on your device.
Can You Control/ Manage Cookies?
Yes! You can control and manage cookies in many ways. But please have this in mind that when you “Block” “Remove” or “Ignore” Cookies, it can negatively impact your user experience, and user journey. And you “May No Longer” access some parts of our website.
The Automatic Acceptance of Cookies:
Many of the browsers automatically accept the “Cookies”, but you can “Also” choose whether you want to accept the cookies, or not. And you can do this through the “Browser Controls”.
They are found in the “Tools” or “Preferences” menu of your “Browser” you are using.
If you want to know more about the how can you control, and manage your cookies, then you can give this website a read:
Also, let us tell you that when you block the “Cookies”, it will not “Completely Prevent” us from sharing your “Personal Information” with our “Third Parties”. For instance, advertising partners, or service providers.
If you want to exercise your rights or opt-out of certain uses of your information by these parties, kindly follow the guidelines we have mentioned in the “Behavioural Advertising” section above.
“Do Not Track” Signals
Keep in mind that as there is no authoritative industry understanding on how to respond to “Do Not Track” signals, we do not “Change or Modify” our collected information, and further proceedings if we detect such signals from your browser.
Modifications in the Privacy Policy
Please note that from time to time, we “May” update, modify, alter, or revamp “Privacy Policy” in order to ensure promising transactions, and make ourselves trustworthy.
For instance, changes in our practices for streamlining the operational, and legal tasks.
Filing A “Complaint” Procedure:
As we have mentioned above, if you would like to make a complaint, or you are facing any ambiguity regarding our “Terms of Services”, feel free to contact us at our provided email.
One of our responses will get in touch with you shortly.
But, if you are still not satisfied with our response to your complaint, you have the proper right to submit your complaint with the relevant data protection authority.
If you want to know more about the relevant data protection authority, or our supervisory authority, please proceed from here:
- Choosing a selection results in a full page refresh.